FAQs
What is Made The Grades?
Made The Grades is an online retailer specializing in factory-sealed sports cards and trading card game products. We offer products from popular categories including NBA, NFL, MLB, Pokémon, and other TCG brands.
Are your products authentic?
Yes. All products sold by Made The Grades are genuine, factory-sealed products sourced from trusted distributors and suppliers.
Do you sell individual cards?
Our primary focus is sealed products such as hobby boxes, blaster boxes, booster boxes, and packs. Availability of individual cards may vary.
How do I place an order?
Simply browse our collection, select the products you would like to purchase, add them to your cart, and proceed to checkout. Follow the checkout instructions to complete your order securely.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information during checkout.
Is the Made The Grades website secure?
Absolutely. Our website uses SSL (Secure Socket Layer) technology to encrypt data and provide a safe shopping experience for our customers.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an email confirmation containing your order details.
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been shipped.
Do you accept returns?
Please refer to our Return Policy for complete details regarding eligible returns, exchanges, and refunds.
Can I return opened trading card products?
Due to the collectible nature of trading card products, opened items are generally not eligible for return unless they arrive damaged or defective.
Why is a product sold out?
Popular products can sell out quickly due to high demand. We regularly update our inventory and add new releases whenever available.
Will sold-out products be restocked?
Some products may be restocked, while others may be limited releases and unavailable once sold out.
How can I contact customer support?
If you have any questions about products, orders, or shipping, please contact our customer support team. We are happy to help and will respond as quickly as possible.